Complaint theme raised across 88 apps' reviews
The source review snippets behind this cluster
“Complaint about unacceptable response time and unresolved tickets.”
“Complaint about very bad customer service attention.”
“Poor service and communication mentioned by a user.”
“Multiple reports of slow customer service response times and unanswered tickets.”
“Multiple reports of lack of response or poor customer support.”
“Past issues with slow response times from customer service.”
“Reports of non-existent or unresponsive customer support.”
“Multiple reports of poor or non-existent customer support.”
“Difficulty getting timely responses from customer service.”
“Poor customer care when dealing with severe technical issues.”
“Multiple reports of slow, unhelpful, or non-existent customer service responses.”
“Reports of poor or unresponsive customer support when issues arise.”
“Reports of support not following up on tickets or being unavailable during the day.”
“Difficulty reaching customer service or receiving timely help.”
“Multiple complaints regarding poor customer service and lack of support regarding carriers.”
“Poor customer service with no direct communication channel or email response.”
“Users report unanswered queries and lack of timely customer support.”
“Support team communication lapses, leaving messages unanswered for days.”
“Multiple reports of poor, unresponsive, or unhelpful customer support.”
“Multiple reports of poor support experience and unresponsiveness via email.”
“Customer support failed to reply to multiple messages about an order.”
“Complained about the response team and late management responses.”
“Difficulty getting proper responses or resolution from customer support.”
“One user mentioned poor customer service over time.”
“Multiple complaints regarding support responsiveness and handling of long-term accounts.”
“Some users feel customer service is slow or difficult to reach for necessary information.”
“Multiple reports of poor, unresponsive, or unhelpful customer support.”
“One instance of customer service not replying to multiple inquiries.”
“General complaint about poor customer care and disregard for customers”
“Difficulty reaching support or getting responses on order issues.”