“I do not recommend Starshipit. Over two years ago during our initial onboarding call, Starshipit’s team instructed us on how to set up our product weights in Shopify so rates would calculate correctly. We trusted their advice as experts. We recently discovered that their recommended setup caused our international shipping rates to systematically overcharge for over two full years. We have been qu”

“Support has been terrible, would not reccomend star shippit at all, i was promised the world when i signed up and told i would only need the $50 a month plan however they then advised me i need the $200 a month plan and i still can barely use the app it doesnt work half the time and checkout rates are always wrong, i cant even get a hold of anyone to get them to sort it out. The staff also use AI ”

“I've been with Starshipit since 2022 but I'd no longer recommend them. Since the latest Shopify update (six weeks ago), two key functions don't work anymore. Updating a Shopify order no longer updates the Starshipit label so you have to manually update in both platforms, and manifesting orders in Starshipit no longer fulfils all line items in Shopify if they don't match. These workarounds are tim”

“We ship over 1000 orders a month through Starshipit, these are the issues that have cost us the most time. There is no way to find an order by scanning a product barcode. We have to manually type in the product SKU to pull up every order, which wastes a huge about of my staffs time and results in errors. We have multiple locations in Shopify, and changing the shipping location on an order is a r”

“Couldnt get the app set up, not much support to help and after a month we were charged for the professional plan when we I had selected the starter plan. we will be removing this clunky service.”

“Uninstalled app in trial, never used it and was still charged for it. Tried to contact their support and the ticket continuously fails to send.”