• More clarity on billing and subscription model changes
• A way to manage or reduce bot-generated chat volume
Common complaints
Support quality: Multiple complaints regarding support responsiveness and handling of long-term accounts.
Pricing: Concerns about per-seat licensing models and changes to free plan limitations.
Bug: One user reported the app caused Google Ads to flag the site as having malicious software.
Other: Some users noted that the chat interactions are predominantly automated bots.
Pricing perception
Reviewers are split on whether the pricing is worth it.
C
Chatra — Live Chat & Chatbot
Abandoned cartChat4.5272 reviewsFree plan available. Free trial available.Listed Oct 2015
Engage with online web visitors in real time and turn internet window shoppers into paying customers.
Overall sentiment is positive, with many users finding the live chat useful for capturing potential customers and assisting with buying decisions. Recurring issues noted include billing confusion and instances where the app functionality seemed to be dominated by bots.
Recent reviews
The most recent reviews left on this app's listing