Complaint theme raised across 251 apps' reviews
The source review snippets behind this cluster
“Support emails are often unanswered, and there is no phone contact.”
“Support was unresponsive via WhatsApp and email.”
“No phone support and unresponsiveness to support tickets.”
“Customer service has not replied to user inquiries.”
“Support channels are unresponsive; emails and messages receive no reply.”
“User reported multiple attempts to contact support with no response.”
“One user reported zero customer service and difficulty reaching a sales representative.”
“Some users reported receiving no response to multiple support emails.”
“One user reported not receiving a response from customer service.”
“One user reported no response to emails and poor support experience.”
“Multiple users reported sending support requests with no response.”
“Multiple reports of unresponsive support via email and live chat.”
“User reported requesting support twice without receiving any response.”
“Users report no response to emails or chat support requests.”
“Multiple users reported contacting staff multiple times without receiving any reply.”
“One user reported sending a help request and never receiving a response.”
“One user reported never hearing back after waiting for a support email response.”
“One user reported no answer when calling support and an unhelpful message bot.”
“One user reported no response from customer service despite multiple attempts.”
“No responses to emails or chats, making communication extremely frustrating.”
“Multiple reports of no response to sent emails or unanswered chat messages.”
“One user requested direct contact information as the support service was not found within the app.”
“One user reported no response when asking for help.”
“One user reported a complete lack of response or action from support after paying for a subscription.”
“One user reported no response after submitting a support ticket.”
“Customer service via email was unresponsive and difficult to reach.”
“Users reported having no response after submitting support requests.”
“Difficulty receiving support messages at the indicated email address.”
“Multiple reports of no response from support or developers.”
“Customer support was contacted but no response was received.”
