“We've been enjoying Rivo and it's been a great tool for engaging and retaining customers. I did have a few issues with customer support initially, but the team reached out directly, addressed my concerns, and made everything right. I really appreciate their responsiveness and willingness to resolve the situation.”

“App is incredibly buggy and their support teams are misleading as is their options for how discounts are calculated. The "minimum cart value" redemption is reviewing the total for the specific discounted item in the cart, instead of the value of the ENTIRE cart as is logical. So if you want to allow a customer to redeem a free item, but only if their cart value is over a certain threshold, it calc”

“Keveny was super patient and helped us resolved a few complicated issues really fast. The overall experience with the Rivo team has been really amazing so far.”

“Keveny was able to assist me with an issue regarding my "guest" customers, explaining why some were not in the tier of membership and others were. They were prompt in answering questions and replying to my outreach. Thanks!!”

“Pete assisted to answer my questions on the birthday point benefits. Great help and clarifications”

“THEY JUST DON'T RESPOND TO MY EMAILS FOR SUPPORT. I ONLY RECEIVED 2 SCRIPTED EMAILS IN THE BEGGINING AND NO RESPONSE SINCE THEN 2 WEEKS LATER. I TRIED TO FOLLOW UP BUT NO REPLY.”