ReturnGuard AI

Turn returns into exchanges. Use AI insights to reduce refunds and improve products. ReturnGuard AI helps merchants manage return requests through a self-service portal and guide eligible shoppers toward exchanges or store credit before refunds. Customers can look up orders, choose a reason and requested outcome, upload evidence, and track status. Merchants review every request, apply policy rules, confirm Shopify refunds or store credit, and use AI insights to identify products with frequent returns.